PRIVACY POLICY
Effective Date: 29/08/2025
At Across Assist Private Limited (“Across Assist” , “we” , “our” , or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile applications, and other services (collectively, “Services”).
By using our Services, you consent to the practices described in this Policy
1. Information We Collect
We may collect the following categories of information:
Personal Information: Name, contact number, email, address, date of birth, and identity details as required for service activation.
Device & Technical Information: IMEI number, device model, invoice details, screenshots, or supporting documents for mobile protection services.
Location Data: To provide roadside assistance, nearest service allocation, and emergency support
Payment Information: Billing details, payment method, and transaction records (processed securely through third-party gateways).
Usage Data: Login credentials, preferences, feedback, and interactions with our Services
2. Purpose of Collection & Use
We use your information to:
Deliver and improve our assistance and protection services.
Verify eligibility and validate claims.
Facilitate secure payments and refunds.
Provide personalised benefits and offers.
Communicate updates, alerts, and customer support.
Conduct analytics and improve user experience.
Comply with legal, regulatory, and security obligations.
3. Sharing of Information
Information may be shared with trusted partners, vendors, and service providers only to the extent necessary to fulfil your requests (e.g., tow trucks, mobile repair centres, medical support providers).
We may share data with payment gateways, cloud storage providers, and IT support teams to enable seamless operations.
Across Assist does not sell or rent personal information to third parties for marketing.
Information may be disclosed if required by law, court order, or government authority.
4. Data Security & Retention
We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration.
Sensitive personal information and financial data are stored in encrypted formats with industry-standard security practices.
Data is retained only as long as necessary for providing Services or as required by law. Upon account closure or inactivity, data will be retained for a maximum of 25 days before being securely deleted.
5. Compliance with IT Act, 2000 & SPDI Rules, 2011
Across Assist complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
“Sensitive Personal Data or Information” (SPDI) includes financial data, health-related data, biometric details, and other sensitive records. Such data will be collected and processed only with your consent.
Users have the right to withdraw consent at any time, though this may limit access to certain Services.
6. User Rights
As a User, you have the right to:
Access and review your personal information
Request correction or updating of inaccurate details
Withdraw consent for data processing (subject to service limitations).
Lodge complaints regarding the misuse of your information.
7. Third-Party Links & Services
Our website or mobile app may contain links to third-party websites or services. Across Assist is not responsible for the privacy practices or policies of such third parties. Users are encouraged to read their respective privacy policies.
8. Updates to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be published on our website and mobile application with a revised effective date.
9. Grievance Redressal
In accordance with the IT Act, 2000 and SPDI Rules, 2011, the following officer has been designated as the Grievance Officer:
Grievance Officer
Across Assist Private Limited
1st Floor, Plot No. 91, Sector-44, Gurugram, Haryana-122003
Email: contact@acrossassist.com
Phone: +91-120-4501-400